Returns Policy
If for any reason you call to cancel an order that has already been shipped but not yet received by you, we will not intercept the package. You need to accept the product delivery and return it to us in accordance with the terms outlined in this Return Policy.
Returns are allowed on items returned and received in whole, good condition.
Stain Solver Returns: If you begin to use Stain Solver and experience problems with its performance, STOP working and call us. 99.9999 percent of the time performance problems are traced to mixing and application mistakes, not defective product. After talking with customers, we discover that people are not following the directions on the label or the instructions included with the shipment.
If you have purchased multiple bottles of Stain Solver, you must STOP using the product immediately if you have problems. It is unreasonable for you to ask for a total refund if you consume all of the product. Call 1-513-407-8727.
Q. How
long do I have to return Stain Solver?
A. All returns must be made within 30 days of purchase.
Q.
Where should I ship my return?
A. Please use the following address:
- Tim Carter Builder, Inc.
- 8060 Reading Road, Suite 4
- Cincinnati, Ohio 45237
Q. What
information should I include with my return?
A. Please include your name and current address.
If you paid for this product by credit card we will need the name of the card holder, the account number, and the expiration date.
Payment for returned goods cover the cost of the items only, and not the shipping costs in either direction.
