Frequently Asked Questions

Want to know more about Stain Solver? Check out some of the things people are most curious about below!

If you don’t find what you’re looking for here, send us an email at hello@stainsolver.com and we will answer you there!

Stain Solver Questions

How Does Stain Solver Work?

Stain Solver works by initiating a safe and natural chemical reaction when the powder is mixed with water. When this reaction occurs millions of oxygen bubbles are released. These bubbles are what lifts the stains from the soiled object. 

How Do I Mix and Use Stain Solver?

One of the best parts about Stain Solver is just how easy it is to use! Simply mix the powder with warm or hot water, stir until completely dissolved, and then apply to or soak the stained item. 

Here is a convenient table that shows you how much Stain Solver powder you will need to mix with water

Water Stain Solver
1 Cup 1 Tablespoon
1 Quart 1/4 Cup
1/2 Gallon 1/2 Cup
1 Gallon 1 Cup

 

Is Stain Solver Safe?

Yes! The active ingredient in Stain Solver is chemically the same as Hydrogen Peroxide, which is a very safe household chemical. While there are some things that you should not do with Stain Solver (like eat it or get it in your eyes) it is much safer than most household cleaning products. You can use it around pets, vegetation, and small children with no issues.

If you want to read some technical information about the active ingredient in Stain Solver, sodium percarbonate, here is some more information from outside sources:

https://en.wikipedia.org/wiki/Sodium_percarbonate

https://pubchem.ncbi.nlm.nih.gov/compound/Sodium-percarbonate 

https://pubchem.ncbi.nlm.nih.gov/source/hsdb/8161#section=FIFRA-Requirements-(Complete)

 

How Much Stain Solver Do I Need?

This is our most asked question! We’ve tried out many different ratios, and have found that for most jobs a ratio of 1 Tablespoon of Stain Solver to 1 Cup of water is the most appropriate. Here is a handy chart that will help you scale this ratio to whatever is most appropriate for your job.

Water Stain Solver
1 Cup 1 Tablespoon
1 Quart 1/4 Cup
1/2 Gallon 1/2 Cup
1 Gallon 1 Cup
How Long Does Stain Solver Last?

Unmixed Stain Solver Powder has a practically unlimited shelf life, but once combined with water loses efficacy after about 6 hours. 

Customer Service Questions

 

I'm Not Satisfied, Who Can I Talk To?

We’re so sorry to hear that! Send us an email at customerservice@stainsolver.com and we will do everything we can to make it right. 

What Is The Stain Solver Return Policy?

We don’t accept returns, but if for whatever reason you’re not thrilled with your Stain Solver send us an email at customerservice@stainsolver.com and we’ll do whatever we can to make it right. 

What is The Stain Solver Shipping Policy?

We charge a flat shipping rate in order to keep costs down for you! Here is what we charge for each size: 

Small – $5

Medium – $7

Large – $9

Jumbo – $19

Company Questions

Is Stain Solver A Family Business?

Yes! Stain Solver is owned and managed by the Negen family. You can learn more about us in our about page.

Where Is Stain Solver Located?

Stain Solver in manufactured in Illinois using materials that are all sourced from the United States, and shipped from Knoxville, TN. The management team works from West Michigan. 

Who Started Stain Solver?

Stain Solver was stared by Tim and Kathy Carter, who sold it to the Negens, so that they could retire and spend more time with their grandchildren.